How it works
Two rings for your office. Then we answer.
Nothing changes for your callers. They dial the number on your truck. Your office picks up when it can. When it can’t, we do.
On every call
- Your office line rings twice.About twelve seconds. Your office answers as always.
- Nobody picks up? The call forwards to the receptionist.On your own number. The caller dialed your shop and still reaches your shop.
- We answer inside 20 seconds, in your shop’s name.That is inside Google’s 20-second line for Local Services calls. The receptionist is software we set up with your rules, an automated voice, not a person; a person on our team reviews every call it takes.
- The job gets booked by your rules.Your hours, your service area, the work you take, the slots you allow. Into Jobber, Housecall Pro, ServiceTitan or Google Calendar.
- You’re alerted at once.Who called, what’s wrong, where, and when it’s booked.
Urgent calls
You decide what counts as urgent: no cooling, no heat, water where it shouldn’t be. On an urgent call the receptionist takes the details first, name, address and the problem, then bridges you in.
After every call
A person on our team reviews every call the same day. They check that the job was booked right and your rules were followed, and fix what wasn’t.
Getting set up
- The audit.20 minutes, remote, with your own numbers.
- Your rules.Hours, service area, your urgent list, booking rules.
- Your line.Forwarding after two rings, on your own number. Your calendar or job software connected.
- Live inside the week.From then on, every missed call is answered.
Every month
On the 1st, your monthly page arrives by email: calls caught, jobs booked, the dollars behind them, business-hours calls answered inside 20 seconds, the answer rate, and the guarantee’s own number.
At 30 days, a tuning review. Every quarter, a rules refresh. Cancel by one email.
The free audit
Start with 20 minutes and your own numbers.
No card. Under fifteen missed calls a month, we tell you so and stop there.